30-day Money Back Guarantee
For any reason, if you cancel your GovBooks service within 30 days, you will receive a full refund of all subscription and implementation fees paid. To receive your full refund, you must carefully meet all of the following conditions.
Cancel your GovBooks service within 30 days. The start of the 30-day guarantee period begins at 12:00 am eastern the day following the creation of the first System User subscription and ends on the 30th day thereafter at 11:59 pm eastern.
Cancellation will only be accepted from your company’s GovBooks System User who has an Administrative Role within GovBooks by completing the GovBooks Cancellation Form which can be accessed from within the GovBooks application on the Subscription page under Account Settings.
A check will be issued for the full refund within 15 days made payable to the Company Legal Name in GovBooks in the Company Information screen, mailed to the mailing address entered in the GovBooks Cancellation Form.